Terms & Conditions (WildAssist Africa™)

1. Acceptance of Terms

By accessing our website or participating in excursions, events, or activities organized by WildAssist Africa™ (“we,” “our,” “us”), you agree to be bound by these Terms & Conditions. If you do not agree, please do not participate or use our services.

2. Excursions & Events Disclaimer

Our excursions, training programs, and events involve travel in natural habitats and interaction with wildlife. While we take every reasonable measure to ensure safety, participants acknowledge that such activities carry inherent risks, including but not limited to:

Encounters with wild animals
Adverse weather conditions
Vehicle or equipment failure
Accidents, injury, or illness

By participating, you accept these risks and agree that WildAssist Africa™ shall not be held liable for any injury, loss, damage, or expense incurred.

3. Indemnification & Liability

Participants agree to indemnify and hold harmless WildAssist Africa™, its staff, volunteers, and partners from any and all claims, damages, losses, or expenses (including legal fees) arising from participation in our activities or use of our services.

We are not responsible for:

Personal injury or medical costs
Damage, theft, or loss of personal property
Delays, cancellations, or disruptions due to circumstances beyond our control

4. Insurance

We strongly advise all participants to have appropriate travel, medical, and personal insurance to cover accidents, illness, or emergencies.

5. Photography & Content Use

We respect copyright and intellectual property. Images and content on this site are either owned by WildAssist Africa™, licensed for use, or believed to be in the public domain.

If you believe your image or content has been used in error, please contact us directly. We will promptly review and, if appropriate, remove or credit the material. Our intention is never to infringe, only to highlight wildlife and conservation efforts.

6. Intellectual Property

All content on this website (text, graphics, logos, and media) is the property of WildAssist Africa™ unless otherwise stated. Unauthorized reproduction, distribution, or modification without prior written consent is prohibited.

7. Privacy

We respect your privacy. Please review our Privacy Policy for details on how we handle personal information.

8. Amendments

We may update these Terms & Conditions at any time. Updates will be posted on this page, and continued use of our services will constitute acceptance of any changes.

9. Contact Us

For concerns regarding excursions, safety, or copyright matters, please contact us

Privacy Policy (WildAssist Africa™)

Last updated: 2025/08/20

WildAssist Africa™ ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, participate in our excursions or events, or engage with us through other means. By using our services, you agree to the terms outlined below.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, or other details you provide when signing up for events, excursions, donations, newsletters, or contact forms.
Payment Information: Limited payment details processed securely through third-party payment providers (we do not store full card information).
Automatically Collected Information: Device type, IP address, browser type, location (approximate), and website usage data via cookies or analytics tools.
Photographs & Media: Photos and videos taken during excursions, events, or by participants may be shared on our platforms.

2. How We Use Your Information

We use your information for:

Organizing and managing excursions and events.
Communicating updates, confirmations, and safety information.
Processing donations and other payments.
Improving our website and outreach efforts.
Sharing photographs and stories to promote conservation awareness (with an option to request removal).

3. Sharing of Information

We do not sell or rent your information. We may share data with:

Service Providers: Secure third-party platforms for payments, newsletters, or event registrations.
Legal Obligations: If required by law or to protect our rights, safety, or participants.

4. Cookies & Tracking

Our website may use cookies and analytics to understand visitor behavior and improve performance. You can disable cookies in your browser settings, but some features may not function properly.

5. Photography & Media Use

By attending excursions or events, participants may be photographed or filmed. We use these images for awareness, education, and promotional purposes.

If you are featured in an image and wish it removed, please contact us, and we will take reasonable steps to remove it.

6. Data Security

We take reasonable steps to safeguard personal data from unauthorized access, disclosure, or misuse. However, no system is completely secure, and participation in excursions carries inherent risks.

7. International Data Transfers

As WildAssist Africa™ is based in Botswana, your data may be transferred and stored in other jurisdictions, depending on our service providers.

8. Children’s Privacy

Our services are not directed toward children under 16. If you believe we have collected personal data from a child, please contact us so we can delete it.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

Request access to your data.
Request correction or deletion of personal information.
Opt out of communications.

10. Liability Disclaimer

Participation in excursions and events involves risks inherent to wildlife environments. While we take safety seriously, WildAssist Africa™ is not liable for injuries, accidents, or incidents beyond our reasonable control. By engaging in our activities, participants acknowledge and accept these risks.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us.

Refund Policy (WildAssist Africa™)

Last updated: 2025/08/29

At WildAssist Africa™, we are deeply grateful for every contribution that supports our mission of animal welfare and conservation. Because donations are voluntary and immediately put to work, they are generally non-refundable.

1. Donations

All donations made to WildAssist Africa™ are considered final.
If you believe a donation was made in error, or you made a duplicate transaction, please contact us within 7 days of the transaction. We will review the case and, if appropriate, process a refund.

2. Event Registrations or Merchandise (if applicable)

In the event WildAssist Africa™ offers tickets, merchandise, or other goods and services for purchase, the specific refund or return policy will be displayed at the point of sale and will form part of these terms.
Unless otherwise stated, event registrations are non-refundable but may be transferable to another person.

3. Refund Process

If a refund is approved, it will be processed using the same method as the original payment. Please allow 7–14 working days for the refund to reflect in your account, depending on your bank or payment provider.

4. Contact Us

If you have any questions or refund requests, please contact us.